Legal
Terms & Conditions
1. About these terms
These terms apply when you use tensaloom.tech and when you ask for or buy services from Tensaloom, a software product studio operated by [LEGAL BUSINESS NAME] (“Tensaloom”, “we”, “us”). By sending an enquiry or accepting a quote you agree to them. Your written quote (the “Proposal”) sets out the specific scope, price and timeline of your project. If the Proposal and these terms conflict, the Proposal wins.
Our services are offered to businesses. If you are a consumer, nothing in these terms limits the rights your local consumer law gives you and that can’t be excluded.
2. Using the website
- The information on this site and in our brochure is general. Prices shown are starting prices and are not an offer until confirmed in a Proposal.
- Don’t misuse the site: no attempts to break its security, overload it, scrape it at scale or send spam through its forms.
- The site’s design, text, logo and code belong to Tensaloom. You may not copy them for commercial use without our permission.
3. Quotes and prices
- Prices are in US dollars and exclude local taxes (such as VAT or GST), which are added where they apply.
- A Proposal is valid for 30 days from the date we send it.
- Work outside the agreed scope is quoted separately and only starts once you approve it in writing. Extra work is billed at US$45 per hour unless the Proposal says otherwise.
- Rush delivery, where available, adds 25% to the project price.
4. Payment
- Projects: 50% deposit to start and 50% at launch, unless the Proposal says otherwise.
- Monthly plans (AI assistants and care plans) are billed in advance each month.
- Invoices are due within 7 days, in USD. EUR, GBP or AUD are available on request.
- If an invoice is more than 14 days overdue, we may pause work or the related service until it’s paid.
- Deposits cover work scheduled and started on your project, so they are non-refundable once work has begun, except where the law requires otherwise.
5. Delivery, timelines and changes
- Timelines start once we receive the deposit and the content we need from you (text, logo, photos and access). Delays in providing these move the timeline.
- Each package includes a set number of revision rounds. Further revisions are quoted separately.
- You confirm that you have the rights to any content, images, trademarks or data you give us, and that using them won’t break anyone else’s rights or any law.
- You are responsible for the accuracy and legality of your own content and business information, including prices, claims and policies shown on your website or given to your AI assistant.
6. Ownership
- Once you’ve paid in full, you own the final website, content and custom code we create for you. Your domain, hosting and accounts are set up in your name.
- We keep ownership of our pre-existing tools, libraries, templates and know-how, and grant you a permanent, non-exclusive licence to use any of them that are built into your deliverables.
- Open-source components remain under their own licences.
- We may show your project in our portfolio unless you ask us not to in writing.
7. AI assistants
- AI assistants answer from the information you approve, but AI can make mistakes. Review its knowledge base, don’t use it for advice that requires a licensed professional, and tell your customers they are chatting with an AI.
- Monthly fees include AI usage within a fair-use allowance for typical small-business volumes. If your usage grows beyond it, any change to your plan is agreed with you first.
- You are the data controller for conversations between the assistant and your customers, and we process them on your behalf. We’ll sign a data processing agreement on request.
8. Care plans
- Care plans cover updates, backups, monitoring and the edit time listed in the plan. Unused edit time doesn’t roll over.
- You can cancel any time with 30 days’ notice.
- Without a care plan we don’t guarantee updates, backups or uptime after handover.
9. Third-party services
Hosting, domains, AI models, booking tools, payment processors and similar services are provided by third parties under their own terms. They are billed to you at cost (typically US$7–30 per month for hosting and domain). We are not responsible for their outages, price changes or policy changes, but we’ll help you work around them.
10. Warranties and liability
- We’ll do the work with reasonable skill and care. For 30 days after launch we’ll fix defects in our work at no charge.
- Apart from that, and to the extent the law allows, services are provided “as is”. We don’t promise specific business results, search rankings or uninterrupted operation.
- To the extent the law allows, we aren’t liable for indirect or consequential losses, such as lost profits, revenue or data. Our total liability for any claim is limited to the amount you paid us for the relevant service in the 12 months before the claim.
- Nothing in these terms limits liability that can’t be limited by law, such as for fraud or for death or personal injury caused by negligence.
- Neither of us is responsible for delays caused by events beyond reasonable control, such as outages, natural disasters or government action.
11. Ending a project
- Either of us can end a project with written notice if the other seriously breaches these terms and doesn’t fix it within 14 days.
- If a project ends early, you pay for work done up to that point, and we hand over everything you’ve paid for.
- We each keep the other’s confidential information private, during the project and afterwards.
12. Governing law and disputes
These terms are governed by the laws of India. We’ll always try to resolve a disagreement informally first. If we can’t, the courts of [CITY], India have jurisdiction. If you are a consumer, you may also have the right to bring proceedings in your own country.
13. Changes and contact
We may update these terms. The version that applies to your project is the one in force when you accepted the Proposal. Questions: contact@tensaloom.tech or +91 63769 89621. See also our Privacy Policy.