Legal
Privacy Policy
This policy explains how Tensaloom (“we”, “us”) handles personal information when you visit tensaloom.tech, ask us for a quote, subscribe to updates or become a client. We collect as little as we need, we never sell your personal information, and you can ask us to delete it at any time.
1. Who we are
Tensaloom is a software product studio operated by [LEGAL BUSINESS NAME], [REGISTERED BUSINESS ADDRESS], India. We are the “data controller” (or “data fiduciary” under India’s Digital Personal Data Protection Act, 2023) for the information described here.
Contact for anything privacy-related: contact@tensaloom.tech.
2. What we collect
Information you give us
- Quote requests and WhatsApp enquiries: your name, business name, email address, phone or WhatsApp number, location, the services you’re interested in, and your message.
- Newsletter sign-ups: your email address.
- Call requests: your preferred day, time and time zone, and what you’d like to talk about.
- Website assistant chats: the questions you type into the chat on our site and its answers. The chat isn’t linked to your name, and we ask you not to share personal details in it.
- Your consent choices: that you accepted these terms, whether you opted in to marketing, the version of this policy you saw, and when.
- Client projects: the content, files and account details you share with us so we can build and run your website or software, plus billing details.
Information collected automatically
- When you send an enquiry we also record the page you were on, the website that referred you, any campaign tags in the link (UTM parameters), and whether you used a phone or a computer. This helps us understand which channels work.
- Our hosting provider keeps standard server logs (such as IP address, browser type and time of request) for security and troubleshooting.
We count visits with Vercel Web Analytics, which is cookie-free and anonymous: it reports totals such as page views, countries and referring sites, never who you are. We don’t use advertising trackers, analytics cookies or third-party tracking pixels.
3. How we use it, and our legal basis
| Purpose | Information | Legal basis (EU/UK GDPR) |
|---|---|---|
| Replying to your enquiry and preparing a quote | Enquiry details | Steps you asked for before a contract; your consent |
| Delivering and supporting your project | Project and billing details | Performance of our contract |
| Sending tips and offers | Email or phone | Your consent, which you can withdraw at any time |
| Answering questions in the website chat | Chat messages | Our legitimate interests; steps you asked for |
| Keeping the site secure and stopping spam | Server logs, form checks | Our legitimate interests |
| Accounting, tax and legal duties | Billing records | Legal obligation |
We don’t use your information for automated decision-making or profiling that has legal or similarly significant effects on you.
4. Who we share it with
We never sell or rent your personal information, and we don’t “share” it for cross-context behavioural advertising. We use a small number of service providers who process it on our behalf:
- Google (Google Workspace / Google Sheets and Gmail): stores enquiries and sends us notifications.
- Google (Gemini API): answers questions in our website chat. Your messages are sent to Google to generate replies. On Google’s free tier, Google may use them to improve its services, which is another reason not to share personal details in the chat.
- Cal.com: if you book a call through our scheduling calendar, Cal.com processes your name, email, the time you choose and any notes, and sends the calendar invite.
- WhatsApp (Meta): if you choose to message us on WhatsApp, that conversation is handled under WhatsApp’s own privacy policy.
- Our email provider, if you email us.
- Vercel (hosting and Web Analytics): serves this site and counts visits in an aggregated, anonymous way. It uses no cookies and doesn’t identify you or follow you across other websites.
- For client projects: hosting, domain, AI-model and payment providers that you approve for your project.
We may also disclose information if the law requires it, to protect our rights, or as part of a business sale or reorganisation (in which case this policy continues to apply).
5. International transfers
We are based in India and our service providers may store data in the United States, the European Union or elsewhere. Where the law requires it, for example for transfers out of the EU, UK or Switzerland, we rely on safeguards such as the European Commission’s Standard Contractual Clauses and our providers’ data processing terms.
6. How long we keep it
- Website chats: we don’t store them on our side; the conversation lives only in your open browser tab. Google’s retention applies to what it processes.
- Enquiries that don’t become projects: up to 24 months after our last contact, then deleted.
- Marketing consent: until you unsubscribe. We then keep only your email or number on a do-not-contact list, so we can respect your choice.
- Client and billing records: for as long as we work together, plus as long as tax and accounting laws require (up to 8 years).
7. Your rights
Wherever you live, you can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct or update it;
- delete it;
- stop using it for marketing (see Marketing);
- restrict or object to how we use it, or move it to another provider;
- withdraw any consent you gave, without affecting what we did before.
Email contact@tensaloom.tech from the address you used with us, or tell us the phone number you used. We reply within 30 days (or sooner where the law requires) and never charge for it. We won’t treat you differently for using your rights. You can also nominate someone to act for you.
8. Marketing, subscribing and unsubscribing
We only send tips and offers if you opted in: by ticking the optional box on a form (it’s never pre-ticked) or by subscribing in the footer. You can stop them at any time by:
- using our Unsubscribe page;
- clicking the unsubscribe link in any marketing email;
- replying STOP to a WhatsApp message; or
- emailing contact@tensaloom.tech.
We act on unsubscribe requests promptly, and within 10 business days at the latest. You’ll still receive messages you need about an active quote or project.
9. Cookies and local storage
This site doesn’t set advertising or analytics cookies, so we don’t show a cookie banner. It uses your browser’s storage in two small ways, only to make the site work for you:
- Local storage remembers the packages you added to your quote, so they’re still there if you reload. It stays on your device until you clear your quote or your browser data.
- Session storage keeps a random visit ID and the link you arrived from until you close the tab, so an enquiry you send by WhatsApp and then by email is recorded once.
10. Security
We use HTTPS, access controls and reputable providers to protect your information. No method of transmission or storage is completely secure, but we work to protect your data. If a breach affects you, we’ll notify you and the relevant authorities where the law requires.
11. Children
Our services are for businesses and are not directed at children. We don’t knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we’ll delete it.
12. Regional notices
European Union, EEA and United Kingdom
You have the rights listed above under the GDPR and UK GDPR, and you can complain to your local data protection authority (in the UK, the Information Commissioner’s Office). We’d appreciate the chance to resolve your concern first.
California and other US states
In the last 12 months we collected identifiers (name, email, phone), commercial information (services you asked about) and internet activity (referring page, campaign tags) for the purposes described above. We do not sell or share personal information, and we don’t use sensitive personal information to infer characteristics about you. You have the right to know, delete and correct your information, and not to be discriminated against for using these rights.
Canada
We handle personal information in line with PIPEDA and send commercial electronic messages only with your consent, as required by Canada’s Anti-Spam Legislation (CASL). Every marketing message identifies us and includes a working unsubscribe option.
Australia and New Zealand
We handle personal information in line with the Australian Privacy Principles and the New Zealand Privacy Act 2020. Marketing messages comply with the Spam Act 2003, including consent, identification and unsubscribe requirements. You can complain to the OAIC (Australia) or the Privacy Commissioner (New Zealand).
India
Under the Digital Personal Data Protection Act, 2023 you can access, correct and erase your data, withdraw consent, nominate someone to exercise your rights, and raise a grievance. Our grievance contact is [NAME OF GRIEVANCE CONTACT], contact@tensaloom.tech. If we don’t resolve your grievance, you can approach the Data Protection Board of India.
Middle East and Asia
Where local laws apply, such as the UAE PDPL, Saudi Arabia’s PDPL or Singapore’s PDPA, we honour the rights and requirements they give you. Contact us to exercise them.
13. Contact, complaints and changes
Questions or requests: contact@tensaloom.tech or +91 63769 89621. Post: [REGISTERED BUSINESS ADDRESS].
We may update this policy. If we make significant changes, we’ll say so on this page and, where appropriate, tell you directly. The date and version at the top always show the current version.